Service & support
Support from the people who build it
In-depth training for new and existing equipment, over-the-phone support from the engineers who build the machine, and on-site service when you need it.
Services
- 01
Installation
Machines installed to new or existing production lines and set up for your product.
- 02
Training
In-depth operator and engineer training for new and existing equipment.
- 03
Phone support
Over-the-phone diagnosis from the engineers who design and build the machine.
- 04
Servicing
Planned maintenance and Top Box refurbishment to restore accuracy and output.
Troubleshooting
Dough pieces are under or over weight
Check the weight-adjustment gearbox setting against the target weight. Remove all Pistons and clean off waste dough, as build-up in the Top Box chamber reduces the volume dispensed. If variation continues, contact an engineer.
Dough is sticking to the moulding drums
Check the flour duster feed and the Air Knife supply. Confirm the Rotary Head and Ram Assembly lubrication is reaching the chamber. High water content doughs may need an Elevated flour duster.
Irregular dough drop onto the belt
Remove the inner moulding drum and clean off all scrap dough. Check the moulding cells are all intact. If damage is detected, contact an engineer to repair or order replacement Moulding Cells.
Machine will not start
Check that every emergency stop is released and all guards are closed. If the machine still fails to start, isolate the power source and call the support line with your serial number.
Maintenance schedule
| Interval | Task |
|---|---|
| Daily | Remove all Pistons and clean off waste dough. |
| Daily | Remove inner moulding drum, clean off scrap dough and check moulding cells are intact. |
| Weekly | Check Rotary Head and Ram Assembly lubrication levels. |
| Weekly | Check flour dusters and Air Knife supply for blockages. |
| Annually | Engineer service and Top Box inspection. |
Before attempting to do any work, cleaning or maintenance, make sure you isolate the power source.